FAQ

Frequently Asked Questions

Where do you ship to?

We ship worldwide. Shipping times and costs vary by location and are shown at checkout.

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund — no need to return the item.

How do I return something?

We accept returns within 30 days of delivery for unused items in original packaging. Contact us to start the process.

Are your products safe for pets?

Yes. All products we carry are BPA-free and pet-safe. We only sell items we'd use with our own animals.

How do I contact you?

Email us at muhamadout11@gmail.com. We reply within 24 hours on weekdays.